Maintenance Program - US and Canada 3D Systems Solid Imaging

At 3D Systems, we recognize our products represent a critical investment for your organization. We're committed to protecting your investment with the most comprehensive, cost-effective range of support programs in the solid imaging industry.


SLA Series

Our unique Tiered Maintenance program for the SLA Series lets you choose the level of support that matches your production volumes and budget:

Charter Support, our most economical option, includes base benefits such as:

  • Unlimited Technical Hotline telephone support
  • Guaranteed 2 day on-site response (all parts, labor and travel included)
  • Free software updates
  • Discounts on lasers, upgrades and PCA maintenance
  • Two preventative maintenance calls

Premier Support, for customers that produce higher volumes, includes all the benefits of Charter Support plus:

  • Deeper discounts on lasers and upgrades
  • Priority 24-hour response time
  • Discounted after-hours and relocation servicess
  • Free PCA maintenance

Elite Support, our most comprehensive program, offers all Premier Support benefits plus:

  • Unlimited laser replacement
  • On-site applications support

Click here for a comparison chart of the tiered maintenance program.


ThermoJet and Actua Solid Object Printers

Our Premier Support program for the Solid Object Printers offers:

  • Unlimited Technical Hotline telephone support
  • Next-day on-site response (all parts, labor and travel included)
  • On-site labor and travel expenses
  • Replacement parts and freight for parts
  • Free software updates
  • One preventative maintenance call per year


No matter which program you choose, you can rely on a Global Customer Support engineer assigned to you who will ensure that you receive personalized service of the highest level. Global Customer Support's factory-certified support engineers consistently averaged 90%+ in Customer Satisfaction Surveys over the last 5 years. Superior customer satisfaction backed by dependable, caring people, the goal of every 3D Systems Customer Support employee.

Subject to conditions. Call your local 3D Sales Representative for details on similar maintenance programs in your local area.

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