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3D Systems Announces Expanded Global Customer Support Program New Flexible Maintenance Plan Provides Substantial Cost Savings
Contact: VALENCIA, Calif., May 24, 1999 -- 3D Systems Corp. (Nasdaq NMS: TDSC) today announced a new and expanded array of service programs designed to meet the diverse needs of its stereolithography (SLA) machine and solid object printing customers.
The programs
are key elements of far-reaching global support initiatives intended to
provide current and prospective customers with new ways to maximize the
value, productivity and flexibility of the company's solid imaging products.
"As 3D Systems continues to break new barriers with solid imaging equipment
that is faster than ever before, we're also introducing more flexible
Customer Support Programs that will provide significant cost savings to
our customers - enabling them to meet their business objectives," said
Martin McGough, the company's vice president of worldwide operations.
"This is just the initial building block of a comprehensive Customer
Support Program that will eventually include on-line support via our Web
site and a Customer Callback Program designed to ensure that we're meeting
customer expectations and needs."
As a first step, the company has removed the warranty proration provision
on solid-state lasers for all SLA machines, due to the lasers' high reliability.
All solid-state lasers are now warranteed for a period of 5,000 hours
or 18 months.
"3D Systems' latest generation of products have been manufactured to
be more robust and reliable," stated McGough. "Product enhancementssuch
as the free-standing subframe of the SLA 7000 and fewer moving partscombined
with cost reduction efforts, have enabled us to pass along valuable cost
of ownership savings to our customer base."
Three-Tiered Maintenance Program Elite subscribers, for example, receive a comprehensive support package
that includes laser replacement, priority response to their service calls,
deep discounts on lasers and upgrades and free Post Curing Apparatus (PCA)
maintenance. In addition, after-hours service calls are discounted at
half the current rate.
Charter members are provided benefits such as guaranteed two day on-site
response that includes parts, labor and travel, as well as free software
upgrades and discounts on lasers, PCA maintenance and system upgrades.
Customer Reaction John Kummailil, manufacturing engineer at Molecular Geodesics, Inc. in
Boston added, "MGI appreciates the knowledge and support provided by 3D
Systems' experienced service personnel. They have come through for us
when we've needed them."
Technology and Education Centers Provide Added Value Combined with the knowledge and expertise of 3D Systems' Education Center,
also in Valencia, customers have access to high quality, hands-on SLA
training, with courses that range from novice to experienced.
About 3D Systems Based in Valencia, Calif., 3D Systems was founded in 1986, and is recognized
as the world technology and market leader in solid imaging.
To obtain additional information about these customer service programs
or other 3D Systems products and services, call (888) 337-9786, ext. 705,
or visit the company's Website at www.3dsystems.com. For investor information
call the 3D Systems shareholder communications service at (800) 757-1799.
3D Systems, SLA, 3D Lightyear, ThermoJet and PCA are trademarks, and
3D Keltool and the 3D logo are registered trademarks of 3D Systems Corp.
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