Q: What is the ThermoJet Solid Object Printer?
ThermoJet is a CAD office peripheral that builds three-dimensional solid models directly from your CAD data, using any solid modeling CAD program that can produce a .stl file (a commonly known industry standard format).

Q: What is ThermoJet used for?
ThermoJet allows CAD designers such as design engineers and industrial designers to see and handle their designs soon after the on-screen design is completed. This improves their ability to communicate the design to others, including design review committees, supervisors/managers, other departments, customers, market focus groups, toolmakers and manufacturing engineers.

Q: What is Solid Object Printing?
Solid Object Printing is an inkjet printing technology that sprays layers of tiny droplets of wax-like material onto a platform surface to create models. The piezo-electric printhead is capable of delivering over three times as much material as the last generation of Multi-Jet Modeler technology, making the ThermoJet Solid Object Printer three times faster when printing a full platform of models.

Q: Does this product replace the Actua 2100?
Yes. The Actua 2100 is no longer being sold, but will continue to be supported. The new ThermoJet Solid Object Printer provides significant enhancements as compared to its predecessor.

Q: How does ThermoJet differ from the last generation technology?
ThermoJet is much faster - three times faster on average. ThermoJet is more reliable, due in part to a high throughput, highly dependable printhead. ThermoJet's TJ 88 model material is also more durable than previous model materials.

Q: Why does my organization need ThermoJet?
ThermoJet helps companies buy time. ThermoJet models communicate design intent quickly and effectively, and enable fast, low-cost design cycle iterations early in the design phase, when costs are lowest. By offering increased opportunities to optimize the quality of product designs prior to commitment to tooling, organizations ultimately lower the risk costly and time-consuming delays from required design alterations or rework late in the development cycle.

Q: Who are the potential users of ThermoJet?
Organizations wishing to compress their traditional product development cycle times, improve product quality, or become more competitive quickly find economic justification for purchasing ThermoJet systems as an integral component of their product development process. ThermoJet is an essential adjunct to your existing CAD investment, because it provides the ideal method of evaluating three-dimensional CAD designs that is not possible with existing two-dimensional output devices.

Q: What do you mean by "office-friendly"?
ThermoJet can be located in any office, such as a design office, next to or in close proximity to designers and users. It requires only standard office power, and connects to the network via a standard TCP/IP network connection. ThermoJet materials require no special handling, and material waste and supports can be disposed of in any normal office trash receptacle. The models require only a few minutes of support removal, using simple hand tools.

Q: How many people can use a single ThermoJet?
Unlimited. CAD model files can be nested together to maximize the overall productivity of the ThermoJet. To gain the maximum efficiency of ThermoJet technology, workgroups should use multiple systems; each equipped with a different color shade. This provides maximum flexibility for the designer to select the shade that best displays texture or feature detail of the model. As a rule of thumb, every 5-10 seats of CAD modeling software should include one ThermoJet.

Q: How much training is required to use ThermoJet?
Virtually none. The Solid Object Printer is delivered, then installed on your network by a highly qualified 3D Systems Field Service Engineer. You are provided with the printer driver software that easily installs on your workstation. The graphical user interface is intuitive to use and familiar to all Windows users. In addition, the software features are completely documented in an illustrated ThermoJet Users Guide for easy reference.

Q: What training tools are available for the ThermoJet?
As mentioned, ThermoJet is intuitive. However, in addition to the ThermoJet User Guide, on-line help is also available. There is also a 3D Systems' Customer Telephone Hotline (800-793-3669) if you have any questions or wish to speak to a technical support representative.

Q: What types of CAD software are required to use ThermoJet?
CAD software is not required to use the ThermoJet Solid Object Printer. However, it is CAD software that produces the input files that ThermoJet uses. These files formats are typically created through CAD software by saving or exporting to the industry standard .stl file format, a standard capability on most CAD solid modeling programs.

Q: I hear the ThermoJet software is much more than just a printer driver running the Solid Object Printer. Is that true?
Yes. The Solid Object Printer software incorporates many enhancements beyond just ordinary print driver software. A feature called "Preview" allows the user can view a perspective image of the CAD model on screen as positioned on the build platform. Preview allows the user a view of your CAD file as it appears on the build platform, and can be viewed from different perspectives: isometric, top, bottom, left, right, back, front, or view all. The user can manipulate their files with the commands Copy, Scale, Rotate, Mirror, and Translate. Preview also provides the user the ability to easily convert .stl file to/from millimeter or inch measurements automatically or on a request basis. A very powerful feature is ThermoJet's ability to quickly verify and auto-correct file data - thus, eliminating the need to regenerate improperly designed .stl data files. Preview also allows the user to easily add .stl files that will fit within the build envelope, then "automatically" rearrange the files with the simple touch of an icon. In fact, all these features are icon accessible.

Q: How capable is ThermoJet of producing models with extremely fine resolution?
ThermoJet provides superior resolution models. ThermoJet resolution is 400 dpi in X and 300 dpi in Y - a further improvement compared to last generation technology. This level of resolution provides extremely fine feature detail on ThermoJet models.

Q: How reliable is the ThermoJet Solid Object Printer?
ThermoJet's high throughput printhead technology is proven and highly reliable. Tests are ongoing, however, to date these printheads have jetted over two tons of material successfully.

Q: What material choices are available?
All new ThermoJet systems ship with a limited amount of neutral shade TJ 88 material. Customers will need to purchase one of the three available shades - neutral, gray or black for their ongoing material requirements.

Q: Can I change colors later?
Yes. If you elect to change your color choice in the future, the transition typically takes several hours of build time to transition completely to the full color saturation. Until the old color is completely purged from the system, expect to see some color blending from both colors into models (changing from black to white may take longer than other conversions).

Q: Can the output of ThermoJet be re-used?
ThermoJet build material is manufactured according to rigid processing and filtering procedures. Any mishandling of the residual material may contaminate the material, which could cause the machine to malfunction or the jetting subsystem to clog with contaminants. Therefore, the material cannot be re-used without voiding the warranty.

Q: With what network protocols is ThermoJet compatible?
ThermoJet is compatible with TCP/IP network protocol standards for both Unix and Windows NT.

Q: What is the size of a typical ThermoJet file? Is it small enough to be readily emailed over dialup lines?
ThermoJet build models using the industry standard .stl file format, generated directly from most solid modeling CAD software programs. In many cases, other CAD data formats can be exported to the .stl format through the native CAD program, or third-party utilities. Typical .stl files typically range from 2-10 MB. Files can further be compressed using third-party compression programs such as WinZip. Compressed files typically range from 1-5 MB, and can be emailed or sent to or from an FTP site.

Q: Beyond mechanical design applications for new product development, what other uses can ThermoJet perform?
With ThermoJet, you are limited only by your imagination. You can print any object you design using solid modeling software that is capable of producing a .stl format file. New uses are continually being developed. Common applications include:
  • Character/Premium Development (human/humanoid, etc.) for movie, animation or cartoon production for the entertainment and educational markets.
  • Medical models - Models of human body parts or body structures are frequently built, using from MRI or CT Scan data that is converted to a compatible file format, then output to the .stl file format.
  • Master patterns for investment casting - In some cases, ThermoJet can be used for producing master patterns for investment casting processes to make metal parts or even tools for production or prototyping applications.
  • Reverse-Engineering - With the advent of low-cost three-dimensional scanners and software that converts two-dimensional scans into extruded three-dimensional .stl files, you can readily produce .stl format files that can then be built using ThermoJet. With this last category of software, you may not even require three-dimensional Solid Modeling CAD software to be able to produce files compatible with ThermoJet. These types of reverse engineering capabilities at low price points signals an almost limitless range of applications. As more CAD, illustration and animation software products begin to provide compatible file formats, more and more people will have the ability to utilize ThermoJet in ways limited only by the imagination!

Q: Does 3D Systems provide ThermoJet model building services at the Technology Center?
Yes. Our Solid Object Printers are now in service, producing models to help potential customers evaluate the benefits of the product prior to purchasing ThermoJet systems.

Q: Does 3D Systems have a technical support hotline if I need assistance with the ThermoJet?
3D Systems maintains a Customer Hotline for all customers who have questions, difficulties, or other problems related to use of our products. Any customer who needs product related help is invited to contact the 3D Plus+ Customer Support Hotline number at 800-793-3669 whenever needed, Monday through Friday from 8:00 A.M. to 5:00 P.M. Central Standard Time (U.S.).

Q: Does this product replace stereolithography technology?
No. ThermoJet is not intended to provide the same functionality as stereolithography systems. ThermoJet delivers three-dimensional models more quickly and at lower cost than stereolithography.

Q: I heard that ThermoJet materials are fragile, and you must handle the models carefully to avoid breaking them. Is this true?
No. ThermoJet materials (TJ 88) are durable enough for their intended use as concept models. They are not intended for use in functional testing, or in applications that overly stress the model. When shipping ThermoJet models, use reasonable care to pack properly, using a void space in the shape of the model inside a foam insert.

Q: Are the materials more durable than the previous generations of multi-jet modeling materials?
Yes. TJ 88 is more durable than earlier TJ 45, TJ 55, TJ 65 or TJ 75 materials.

Q: What is the difference in the models that ThermoJet produces compared to stereolithography patterns and prototypes?
ThermoJet produces very low-cost paraffin-based thermopolymer models, and stereolithography produces prototypes and master patterns from more durable photopolymer resins. ThermoJet produces appearance models that communicate design intent. SLA produces parts for form/fit and functional testing, and for use as master patterns where the highest accuracy and surface finish is required.

Q: Does ThermoJet perform the same functions as stereolithography?
No. Think of ThermoJet as providing complementary functions to stereolithography. The intent of ThermoJet is to produce low-cost models quickly in the design office. The models produced by ThermoJet are intended for evaluating designs, identifying areas where designs can be improved, and as a valuable method of communicating a design to others - via a solid object model instead of traditional engineering plots or prints. When functional testing of models is required, then stereolithography is a more appropriate solution. However, in the area of creating master patterns for investment casting or for tooling, many users have had success using Actua and ThermoJet technology as a method of quickly producing low-cost master patterns, where the pattern is replicated using a variety of shape transfer techniques.

Together, 3D Systems' ThermoJet and stereolithography systems offer complementary product development solutions that accelerate your product development process, so you produce better products, in less time, and at less cost. Together, they offer your organization the most cost-efficient, flexible solution to turn your design concepts into reality.

Q: How does ThermoJet Solid Object Printing technology differ from stereolithography?
ThermoJet uses a piezo-electric printhead to spray tiny droplets of a paraffin-based thermopolymer onto a surface platform. It operates like an ink-jet printer, except that it sprays material with solid mass onto a platform instead of inks onto paper. ThermoJet material continues to build layer upon layer, until the finished model is complete and ready to be removed from the system.

Stereolithography is an entirely different process, but it produces a photopolymer plastic part. The "parts" created by stereolithography can be used for modeling, prototyping (form/fit/function testing) applications, and also as master patterns for casting and injection mold tooling.

Solid Modeling CAD systems output an .stl file, which is then made ready for building on the stereolithography (SLA) system by "slicing" the file into layers, and adding support structures to support the model on the platform. Once prepared, the build file is transferred to the SLA, and then built. A laser generating a small intense beam of Ultraviolet (UV) energy is moved by a computer-controlled optical scanning system across the top of a vat containing liquid photopolymer. As the laser beam comes in contact with the liquid photopolymer, it transforms the liquid into a solid. As each layer is completed, a vertical elevator system dips the newly formed layer into the vat, which applies a layer of liquid resin over the last layer drawn. The leveling and recoating systems are used to establish the thickness and flatness of the liquid layer covering the last solidified layer. As each layer is drawn and leveled, it adheres to the previous layer creating a solid part. This process continues until the final layer has been drawn; then, the part is removed from the SLA, rinsed, and illuminated with high intensity UV energy light source to complete the polymerization process. The part may then be finished as desired using various methods including sanding, sandblasting, painting, or dyeing.

Summary
ThermoJet offers time and cost-conscious manufacturers the opportunity to save time, reduce costs, and improve communication, while also delivering improved products to market ahead of your competition, for increased market share, revenue and product life cycle.

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